Connection troubleshooting

Hiru gained connection flexibility with 3.0.6. Check more conditions on how to keep the connection stable.

If you cannot enter the Hiru App or the eye-gaze is not working correctly, it's a good idea to unplug cables to restart the Hiru.

Make sure to disconnect and connect the cable that is directly connected to the Hiru!

                   Unplug                          Plugin

Different device: If your device looks different than the iPad and Oskol casing, and you cannot localize the cable leading to the Hiru, do not panic! Check if you have a switch or button on the back side of the device that restarts the Hiru.

Too fast reconnection

If you reconnect the cables too quickly, the Hiru App may not have enough time to close properly. To help with this, you can navigate to the App Switcher and swipe up on the Hiru App to ensure it is completely closed. Afterward, try reopening the Hiru App again.



📲 Restart your iPad and keep the connection with Hiru

If you are using Hiru without a charger,  you can restart your iPad and your connection with Hiru stays stable.

If you are using a charger, unplug the charger cable from the system before the restart. The same conditions apply when shutting down and turning on the iPad again.
Restart Hiru with the charger

If these things don't work for you, disconnect the charger and restart the iPad!